Privacy Policy

Effective Date: February 25, 2026

Memory Mount (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Memory Mount mobile application, website, and related services (collectively, the “Service”). Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

Account Information: When you register, we collect your first name, last name, email address, phone number, and password.
Profile & Address Information: You may optionally provide a mailing address and other profile details through account settings.
User Content: Photos, hunt descriptions, trophy details, and other content you upload or associate with your memory mounts.
Communications: If you contact us for support or feedback, we collect the content of those communications.

Information Collected Automatically

Usage Data: Information about how you interact with the Service, including pages visited, features used, and actions taken.
Device Information: Device type, operating system, app version, and unique device identifiers.
Log Data: IP address, browser type, and timestamps of requests made to our servers.
NFC Interaction Data: Records of when and how NFC-linked trophy mounts are scanned or accessed.

2. How We Use Your Information

We use the information we collect to:

Create and manage your account and authenticate your identity.
Provide, operate, and maintain the Service, including storing and displaying your memory mounts.
Process and fulfill orders for Memory Mount products.
Send transactional communications such as account confirmations, password reset emails, and service updates.
Respond to your inquiries and provide customer support.
Improve, personalize, and expand the Service.
Monitor and analyze usage trends to enhance user experience.
Detect, investigate, and prevent fraudulent or unauthorized activity.
Comply with applicable legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers: We work with third-party vendors who assist us in operating the Service (e.g., cloud storage providers, email delivery services). These providers are contractually obligated to keep your information confidential and use it only to provide services on our behalf.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via the Service or email.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to safety.

4. Data Storage and Security

Your account data is stored in a secured cloud-hosted database. Photos and media files are stored in secure object storage. We implement industry-standard security measures, including encryption in transit (HTTPS/TLS) and at rest, to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain it by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccurate information through your account settings or by contacting us.
Deletion: Request that we delete your account and associated personal data.
Opt-Out: Unsubscribe from marketing communications at any time by following the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, please contact us at support@memorymount.app. We will respond to your request within a reasonable timeframe.

7. Third-Party Services

The Service may contain links to or integrate with third-party websites or services. This Privacy Policy applies only to information collected through the Memory Mount Service. We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies separately.

8. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the effective date at the top of this page and, where appropriate, providing additional notice through the Service or via email. We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Memory Mount
Email: support@memorymount.app